We’re currently available in Downtown Toronto and plan to expand to other neighborhoods and cities soon.

It really is as simple as it looks! Enter your delivery and return address, select your dates and times, choose a car, then sit back and let it come to you! No more waiting for buses or wasting money on ride-shares to pick up your rental car; we deliver so you can relax! Even better – you can return the car at any address in Downtown Toronto. No need to search for parking, we will be there waiting for you when you arrive. Convenient? We think so. 

It really is as simple as it looks! Enter your delivery and return address, select your dates and times, choose a car, then sit back and let it come to you! No more waiting for buses or wasting money on ride-shares to pick up your rental car; we deliver so you can relax! Even better – you can return the car at any address in Downtown Toronto. No need to search for parking, we will be there waiting for you when you arrive. Convenient? We think so.

Yes, you can. On Demand Car App is available for all Android apps via Google Play. 

Yes, you can, On Demand Car App is available for all iPhones via App Store and Itunes.

On Demand Car partners with established rental car companies you probably already know and delivers their cars to any address in Downtown Toronto. We come to you!

No. Our insurance doesn’t cover our vehicles nor the renter to carry persons for hire in a ridesharing service

We currently only accept rentals from people the age of 24 and older.

Yes, you can. We will only additionally need proof of your passport.

Yes. Please use the chat feature in your On Demand Car app to arrange for a different delivery time, but if you change the time less than 2h before the planned delivery, then we will charge you a fee of $25.

Of course! We understand plans change and we make rescheduling easy. Just use the chat feature in your On Demand Car app to arrange for a different delivery time. Please note, that changes within 2 hours before the planned delivery may be subject to a $25 rescheduling fee.

unfortunately, we don’t offer car seats yet. 

Yes, you can add a second driver for a fee.

On Demand Car only accepts major credit cards backed by Visa, Mastercard, American Express, and Discover. Upshift does not accept debit cards, pre-paid credit cards, cash, cheque, or PayPal, as forms of payment. The credit card must be in the same name as the driver. 

When you reserve a vehicle, On Demand Car will pre-authorize your credit card a minimum amount of $300 depending on the length of the rental.

You can reserve your car as little as 2 hours from the current time during the hours of operation.

Please give us one-hour advance notice for any changes to your trip, and 24 hours advance notice for cancellations. Please respect our hard-working drivers and don’t send them to the wrong place or at the wrong time. Fees may apply for not following the guidelines outlined in our Fee Schedule. 

Yes! Our service area includes most of Toronto’s most popular neighborhoods. Feel free to start your trip at one spot and end the trip somewhere else within the highlighted map of our service area.

This does happen sometimes. We have allocated a pool of fleet of cars available within each service area. The availability of these vehicles is based on the available vehicles and the already made reservations for the specific time, date, and duration of your choice. We highly suggest booking ahead of time, especially during the holidays. If you try to book a reservation and there are no cars available, always reach out to our chat support on the mobile app or website and we will try our best to find alternative vehicle sizes or offer different available times and dates to make the rental happen for you. Our mission is to guarantee you will always get to where you need to go!

We do our best to ensure that this never happens, but sometimes things happen that are beyond our control, like another customer running late or getting in an accident. If a vehicle that you have reserved is not available at the time of your reservation, you have the following options:

1. We’ll compensate you for a replacement vehicle and insurance with another service, as well as transportation to and from its location.
2. You may cancel your reservation with a 100% trip refund. 

Reservations are made based on fleet availability. For holidays we suggest you book ahead of time.

Sure! You can take your car for as little as 4 hours. On Demand Car gives you the flexibility to use your rental car exactly when you need it.

Any trip that lasts fewer than 24 hours counts as one day, even if it starts on one calendar day and ends on the next.

You can choose your pricing tier with either limited or unlimited mileage

Hourly, Daily, Weekly, Monthly

With On Demand Car, we have your delivery agent waiting to hand over the keys, verify your driver’s license, and a vehicle inspection so you can hop in and go

Nothing! It’s included in all of our pricing tiers.

If in an unfortunate case something happens to the car, you are liable to cover damages up until the value of the car. This is why we highly recommend getting a damage waiver or checking whether your credit card covers damages to rental cars.

If you have any urgent needs during your booking, you can simply use the chat support feature in the mobile app or our website 24/7.

You receive notifications within the app during your rental if you need to extend your rental. You will have the option within the app to extend your rental beyond your original date and time for as little as 4 hours as long as that vehicle is not reserved for any other customer. Even if it is reserved for another customer, we will still try to coordinate something else to keep you and the other customer happy. If all the options are exhausted only then the extension will not be granted.

If you have had damage to your car during the rental, please let us know immediately via the chat support available in the app or our website.

You can find your digital rental contract in the app to prove that you are the official renter of the car.

Absolutely not. Not even smoking out the window. The smoke smell lingers and is very hard to get out, which stinks for the next member who will drive your car. We’ll charge $300 if we detect the smell in the car regardless of whether there are ashes or cigarette butts found in the car or not.

If you use a toll road, it will take a couple of weeks to a month for us to receive the bill from 407 ETR. Once we receive the bill we will charge your credit card. We highly suggest for you to let us know using the chat support that you have used highway 407 with details of your entry and exit points otherwise there will be a $25 research fee will be charged to your credit card. 

All of our cars are their current model year and they come with manufactured roadside assistance. In the case of any mechanical-related issues, in the app, you can use the feature “Roadside Assistance” to contact the designated roadside assistance provider. You will need to give them information about the make, model, license plate number, and VIN number of your vehicle rental vehicle along with your address and they will dispatch a tow truck. During this time our chat support agent will walk you through the entire process as well.

Pets are allowed as long as they stay in a crate and you place a blanket under the crate, or they can be on a car seat cover in the back seat. We absolutely love animals, but some of our members are allergic! If we find pet hair in the car, we’ll bill you a minimum $25 fee plus the cost of extra cleaning.

We guarantee that the vehicle will be clean when it’s delivered. If the car isn’t in satisfactory condition, let us know via text or phone, or you may be charged $25 plus the cost of cleaning when you return it.

Parking is a pain, so we got your back! One of our On Demand Car delivery agents will take your car back in person, so you don’t have to find parking. Minutes before you arrive to your collection address, the delivery agent will be waiting for you. 

Generally, you have to cover parking during the trip. If our delivery agent can’t make it in time to your rental collection location, please make sure you are legally allowed to park there at least until 1h after the scheduled end rental time.

You will get more instructions before the end of your trip within the app.

Yes, you can request to return earlier in our in-app chat and we will get back to you within 1 hour if the change is doable

Please be ready to return the car at the time and place you specified when requesting your On Demand Car. Since we have to plan for delivery agents to pick up your car, we have to charge you $10 for every 30 minutes you returned late.

You may return the car at any fuel level. If it is less than the fuel level at the start of the trip, we charge you a fixed amount per a tenth of the tank, depending on the category of your car, according to local fuel prices.

• You can return the car at any fuel level. If it is less than the fuel level at the start of the trip, we charge you the local pump rates.
• If you received an upgrade to a higher vehicle class, we have to charge you for the fuel category of the respective vehicle class you actually had, not the one you chose during checkout.

You don’t have to clean the car before you return it, however, you will be notified and possibly charged additionally if in-depth cleaning is necessary after you return your car.

Ending your car at a different city is not offered per default.

Please contact support@ondemandcar.com or message on the app. We will try our best to find your things although it is your responsibility to ensure that your belongings are not lost.

If you get a parking ticket during your rental period, you will have to pay for it. Since this does produce effects on our end as well, we hope you understand that we have to charge a $25 handling fee. So, please make sure to pay for parking;-)

We are so happy you want to refer On Demand Car to your friend! On the app, you have the option to refer a friend.