On Demand Car Privacy Policy

We Respect Your Privacy. We protect your data the same way we protect our own.

Last updated: January 1st, 2021


At On Demand Car we greatly respect your privacy. On Demand Car Ltd. and/or its affiliates (collectively “On Demand Car”, “we” or “us”) collects information about you when you use our mobile applications, websites, call-centre and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by On Demand Car. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.


This privacy policy (this “privacy policy”) applies to persons anywhere in the world who access or use our Services (“Users”) as well as to drivers, delivery agents, dealer partners, or any other persons who use the On Demand Car platforms.



  • Name
  • Address
  • Phone numbers
  • Email addresses
When Renting

When Renting a vehicle, we may collect:

Driver Qualifications and Identify Verification, including:

  • Driver’s license information, including
    • Issuing authority
    • Date of birth
    • Expiration date
    • Photographs you submit of you and your driver’s license through the camera feature available on our mobile applications and websites.
  • Insurance information
  • Passport
  • Proof of residence
  • Personal references

Transaction Information, including:

  • Vehicle rental information
  • Rental and return locations
  • Dates of the rental
  • Type of rental and your vehicle preference
  • Ancillary products purchased
  • Photographs you submit of receipts through the camera feature available on some of our mobile applications and websites
  • Billing information
  • Charges
  • Payments
  • Credit Card information

Claims Information

  • Information related to details of accidents involving our vehicles, including that of any third parties such as involved individuals, witnesses, and police reports

Optional Information, including:

  • Emergency contact information
  • Any preferences or special requirements you may have
When using our Websites and Mobile Applications

We collect:

Browser Information, including:

  • Web logs
  • Geo-location

Device Information, including:

  • Unique device identifiers
  • IP address
  • Operating system
  • Geo-location information
When Participating in Surveys or Promotions

We collect:

  • Marketing preferences
  • Feedback on services provided
Geolocation Information

With your consent, we will access location-based information, such as zip code, postal code, city, metropolitan area or geographic region from your mobile device. We will use this information to provide you with notifications related to our locations, return information, local offers or other information that we think will be helpful in providing you with better services. We are only able to identify you using the location-based information if you log into one of our mobile applications. The location-based information is retained for seven years. This data is hosted by our analytics providers.

With your consent, our application will utilize your device’s camera. If you have allowed us to utilize your location information or your device’s camera in the past, and wish to revoke the permissions, please change the settings on your device.

Vehicle Data

Our vehicles may be equipped with technology that collects and transmits data from your rental vehicle. This may include information collected from event data recorders, global positioning devices, Track Car or OnStar® systems, or any other similar technology. When installed and where permissible, this technology will enable us to collect and use information such as:

  • location information;
  • collision information; and
  • vehicle operation information, such as operational condition, mileage, tire pressure and fuel status, and other diagnostic and performance information.

Once collected, this information may be combined with information you have provided us and used to generate safety, performance, and other similar information so that we can deliver better services. Our use of the information may also include storage of this information after the expiration of your rental agreement.  Renting a vehicle does not prohibit us from obtaining and using data collected from the vehicle. Our use of the information may also include storage of this information after the expiration of the rental agreement.

How We Use Information About You

We use the information we collect from you or about you to provide you with our services and for the following purposes:

Where it is necessary for us to enter into a contract with you and provide services to you for the duration of the contract, including
  • To assist the transactions that you request, such as reserving or renting a vehicle,;
  • To provide customer service related to your interactions with us or to respond to your enquiry;
  • To enroll you in our loyalty programs and send non-promotional information relating to your ongoing membership of these programs.
Where necessary for us to comply with a legal obligation, including
  • To use and share information about your vehicle’s location with emergency services in the event that you are involved in a road accident;
  • To use and share information with government and regulatory authorities when required by law or in response to legal process, obligation, or request, including checking appropriate sanction lists.
Where it is necessary for our legitimate interests, as listed below, and where our interests are not overridden by your data protection rights, including
  • To communicate important information about our services. These communications, which are transactional in nature, will be sent to you via email, SMS, app notifications or calls;
  • To assist us in providing better products and services: for example, to evaluate the performance of our staff, to assess the quality of products and services received and to help us improve our websites, facilities and services;
  • To compile statistics and analysis about our customers’ use of our websites, products and services. These statistics are used only to enable us to provide better customer service, products, features and functionality to you and other customers in the future;
  • To develop a profile of you and your interactions with us so that we can provide tailored offers, opportunities and services that may be of interest to you;
  • To protect our legal rights and manage the security of our networks and property, including to protect our websites from spam and abuse. For example, we will use CCTV to ensure the security of our premises;
  • For loss prevention, we maintain a record of individuals whose past interactions with us indicate they may present a non-payment or safety risk;
  • To use and share your information with third parties in order to prevent fraud and protect our business interests and rights, privacy, safety and property, or that of individuals and the public. We will do this to respond to law enforcement request,  collect unpaid bills, to avoid liability for penalties you incur (e.g. traffic citations) and for claims processing purposes;
  • To verify home address through proof of residence and collect additional points of contact for rental related communications through personal references.
  • To use and share your information with third parties in order to permit us to pursue available remedies or limit damage that we may sustain and to enforce the terms of any rental agreement or our websites’ terms and conditions;
  • To enable us to use vehicle data systems for purposes listed in the Vehicle Data section above;
  • To send you direct/postal mail for local marketing, such as branch relocations and openings, as well as national promotional campaigns;
  • To enable us to use vehicle data systems for purposes listed in the Vehicle Data section above;
  • To de-identify or aggregate personal information collected about you and use it for any lawful purpose; and
  • To transfer your data as described in the “Global Data Transfers and Processing” section.


We offer you certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you.

Here are the choices we offer:

Marketing Emails

You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in the marketing emails. If you opt out, you will continue receiving emails related to your reservations as well as important information about your relationship with On Demand Car.

Targeted Advertising & Tracking

We may engage with advertising networks that are members of organizations or programs that manage the privacy choices that these ad networks offer to consumers. For example, you may opt out of receiving targeted advertising through the Network Advertising Initiative member ad networks by clicking here or the Digital Advertising Alliance member ad networks by clicking here. You may opt-out of targeted ads on Facebook by clicking here.

Please note that we also may work with ad networks that offer their own opt-out mechanisms and may not participate in the opt-out mechanisms that we linked above.

Geo-Location Information

When you use a On Demand Car application on your mobile device, we may use the geo-location of the device to enhance your booking experience, and to provide you with notifications related to our locations, reservation information, local offers or other information that we think will be helpful in providing you with better services. You may choose not to share your geo-location details with us by adjusting the device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer. Please note that if you disable geo-location services for the On Demand Car application, you will not be able to take advantage of location-based features of the application.

Camera Information

With your consent, our application may utilize your device’s camera. If you have allowed us to utilize your device’s camera in the past and wish to revoke the permissions, please change the settings on your device.


Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of our sites’ features. In addition, disabling cookies may cancel opt-outs that rely on cookies, such as web analytics or targeted advertising opt-outs.


You may obtain a copy of certain personal information we maintain about you or update or correct inaccuracies in that information using the On Demand Car account you may establish on our website or mobile app. In addition, if you believe other personal information we maintain about you is inaccurate, you may request that we correct or amend the information by contacting us as indicated in the “How to Contact Us” section of this Privacy Notice.


Our websites may contain links to other sites for your convenience and information. These sites may be operated by companies not affiliated with On Demand Car. Linked sites may have their own privacy notices, which you should review if you visit those websites. We are not responsible for the content of any websites not affiliated with On Demand Car, any use of those sites, or those sites’ privacy practices.


This is a Canadian website and application subject to Canadian laws, including those governing the privacy and security of your information. When we obtain personal information about you, we may process the information outside of the country in which you are located, including in the European Union and the United States. The countries in which we process the information may not have the same data protection laws as the country in which you are located. We will protect your information as described in this Privacy Notice.


We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.

To help protect yourself, you should safeguard your On Demand Car account user name and password and not share that information with anyone. You should not use the same user name and password for your On Demand Car account as you do for your other online accounts. Using the same log-in credentials across your online accounts may significantly increase the risk of identity theft and fraud. You should also sign off your account and close your browser window when you have finished your visit to our site. Please note that we will never ask for your On Demand Car account user name or password via email.


This Privacy Notice may be updated periodically. We will post a notice on ondemandcar.com to notify you of any material changes to our Privacy Notice and indicate at the bottom of the notice when it was most recently updated. We will also communicate changes as required by applicable law.